By Meghak Gupta 
An Akasa Air passenger recently highlighted a concerning issue on social media, alleging that expired food packets were served on a Gorakhpur-Bengaluru flight. The complaint quickly gained attention, prompting a response from the airline.
On the Gorakhpur-Bengaluru flight QP 1883, passengers reportedly received refreshments that did not meet Akasa Air’s quality standards. After the issue was raised publicly, the airline admitted that some passengers had been “inadvertently served” expired food items.
In a statement released on Sunday, Akasa Air acknowledged the complaint and expressed regret over the incident. The airline explained that a preliminary investigation revealed that the refreshments served did not align with their quality standards.
“We are aware of the concern raised by a passenger and are taking this matter seriously,” the statement read. “We are in touch with the affected passenger and are conducting a detailed investigation to prevent such incidents in the future.”
The airline reassured passengers that they are committed to maintaining high standards of service and quality. They emphasized their dedication to addressing the issue and preventing any recurrence.
The incident highlights the importance of maintaining rigorous quality control measures, especially in the aviation industry where passenger safety and satisfaction are paramount.
Akasa Air’s response underscores their commitment to resolving the issue and improving their service. They aim to ensure that all passengers receive refreshments that meet their quality expectations.
The airline’s quick acknowledgment and promised investigation reflect their effort to uphold customer trust and enhance overall service quality.
This incident serves as a reminder of the critical role that effective complaint management plays in the airline industry, and how timely responses can help maintain passenger confidence.
As Akasa Air continues its investigation, passengers can expect further updates on measures taken to address the issue and prevent future occurrences.